Returns & Replacements

Returns & Replacements

You can request a return or replacement within 5 days of receiving your order if:

• You have received a damaged, defective, leaking, or wrong product.
• The product delivered does not match your order details.

Please note:

• Returns are accepted only if products are unused, unopened, and in their original packaging with all seals, labels, and barcodes intact.
• Any free gifts, sample packs, or promotional items must also be returned with the original order.
• We cannot accept returns for products that are opened, used, or altered for hygiene and safety reasons.

How to Raise a Return/Replacement Request

1. Email us at Naturoliapharma@gmail.com within 5 days of delivery.
2. Include your Order ID, reason for return, and attach clear images/videos of the product and invoice.
3. Our team will review your request within 3 business days.
4. Once approved, we’ll arrange a reverse pickup within 4–7 business days.
5. Replacement or refund will be initiated after inspection of the returned product.

Non-Returnable Products

For health and safety reasons, the following items cannot be returned:

• Opened or used herbal supplements, powders, or liquids.
• Products with tampered or missing seals.
• Items returned after 5 days of delivery.

Policy Updates

Naturolia reserves the right to update or modify this policy anytime without prior notice. Updates will be reflected on this page, and we recommend reviewing it periodically.