Refund Policy

At Naturolia, your satisfaction is our priority. We aim to ensure quick and hassle-free refunds for all eligible orders.

1. Refund Eligibility

Refunds are applicable in the following cases:

Order cancelled before dispatch.
Product returned as per our Return Policy (damaged, defective, or wrong item received).
Failed delivery due to customer unavailability or incorrect address.

2. Refund Process

Once your return or cancellation request is approved, we will initiate your refund within 2–5 business days.

You will receive a confirmation email or message once the refund has been processed from our end.

3. Mode of Refund

Prepaid Orders (Credit/Debit Card, Net Banking, UPI): Refunds will be credited back to the original payment method within 2–5 business days after product verification.

Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer within 2–5 business days after you share your bank details with us.

Note: Refund reflection time may vary depending on your bank or payment provider.

4. Non-Refundable Situations

Products damaged after delivery due to misuse or negligence.
Items returned without original packaging, seal, or invoice.
Opened or partially used wellness or personal care products.

5. Contact Us

If you have any questions or concerns about your refund, please contact us:

Email: Naturoliapharma@gmail.com
Customer Care: +91-97804-11123
Timings: Monday – Saturday, 10 AM to 7 PM

We are committed to ensuring a transparent and customer-friendly refund process for all our valued customers.