Cancellation Policy

At Naturolia, we strive to make your shopping experience smooth and transparent. You can cancel your order easily if it has not yet been dispatched.

1. Before Dispatch

Orders can be cancelled only if the shipment has not been dispatched from our warehouse.

To cancel your order, please go to your User Profile → Order History and click on the “Cancel” button if the order status is pending or not shipped.

You can also reach us at Naturoliapharma@gmail.com or call our support team at +91-97804-11123 (Monday to Saturday, 10 AM – 7 PM).

Once your cancellation request is approved, your refund will be processed within 2–5 business days.

2. After Dispatch

Once the order has been dispatched, it cannot be cancelled. However, if you no longer wish to receive the order, you may refuse delivery. The parcel will be marked as “Return to Origin,” and your refund will be processed once we receive the returned package.

3. Fraudulent or Invalid Transactions

Naturolia reserves the right to cancel any order that appears to be fraudulent, incomplete, or placed in violation of our Terms & Conditions.

4. Contact Us

For any questions or assistance related to cancellations, please contact us:

Email: Naturoliapharma@gmail.com
Customer Care: +91-97804-11123
Timings: Monday – Saturday, 10 AM to 7 PM